Your privacy matters to us. This page explains exactly what personal information pk10 collects from Filipino players, how we use it, and the steps we take to keep it safe and secure at all times.
This Privacy Policy applies to all personal information collected by pk10 when you visit our website, register an account, make a deposit or withdrawal, participate in any game or betting activity, or contact our support team. It covers how we collect your data, the purposes for which we use it, the circumstances under which we may share it with trusted third parties, and the rights you have as a Filipino player under applicable Philippine data protection law. By using the pk10 platform, you acknowledge that you have read and understood this policy and that you consent to the collection and use of your personal information as described herein. If you do not agree with any part of this policy, you should not use the platform and should contact our support team to request the closure of any existing account. We update this policy from time to time to reflect changes in our practices or in applicable law, and we will notify registered players of any material changes before they take effect.
Registration details, payment information, device data, and gameplay activity — collected only to deliver a safe and personalised experience for Filipino players.
Account management, payment processing, identity verification, responsible gaming monitoring, and platform improvement — never for unsolicited marketing without your consent.
You have the right to access, correct, or request deletion of your personal data at any time, in line with the Philippine Data Privacy Act of 2012.
When you register an account on pk10, we collect personal information including your full legal name, date of birth, residential address in the Philippines, contact number, and email address, all of which are required to verify your identity and comply with applicable regulations. During the course of your use of the platform, we also collect transactional data such as deposit and withdrawal records, betting history, game session logs, and account balance information, which we use to manage your account and detect any unusual activity that may indicate fraud or problem gambling. We automatically collect certain technical information when you access the platform from your mobile device or browser, including your IP address, device type, operating system, browser version, and session timestamps, which help us optimise the platform's performance and security for Filipino users. If you contact our support team, we retain records of those communications, including the content of your messages and any documents you submit, so that we can provide consistent and effective assistance. We do not collect sensitive personal information such as your religion, political views, or health data unless you voluntarily provide it in the context of a responsible gaming support request, and even then it is handled with the highest level of care and confidentiality.
The personal information we collect from Filipino players is used primarily to operate and maintain your pk10 account, process your deposits and withdrawals through Philippine payment channels, verify your identity in accordance with our legal obligations, and provide you with access to the full range of games and betting markets available on the platform. We use your contact details to send you important account-related communications such as transaction confirmations, security alerts, and updates to our policies — these communications are necessary for the operation of your account and cannot be opted out of while your account remains active. Where you have given your explicit consent, we may also use your contact details to send you information about promotions, new game releases, or platform updates that we think may be of interest to you as a Filipino player, and you can withdraw this consent at any time through your account settings. Your gameplay and transaction data is used internally to monitor for signs of problem gambling behaviour, to detect and prevent fraud, and to improve the overall quality and fairness of the platform for all users. We do not use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without providing you with the opportunity to request human review of that decision.
pk10 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes, and we never have and never will engage in this practice. We may share your personal data with carefully selected third-party service providers who assist us in operating the platform, including payment processors, identity verification providers, cloud hosting services, and customer support tools — all of whom are contractually required to handle your data securely and only for the specific purposes for which it was shared. In certain circumstances, we may be required by Philippine law, court order, or regulatory authority to disclose your personal information, and in such cases we will comply with our legal obligations while taking all reasonable steps to protect your privacy to the extent permitted by law. If pk10 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity as part of that transaction, and we will notify affected players in advance and ensure that the receiving entity is bound by privacy obligations at least as protective as those set out in this policy. We will never share your personal data with any entity located outside the Philippines unless adequate data protection safeguards are in place and the transfer is permitted under applicable Philippine data protection regulations.
pk10 employs a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction, including industry-standard encryption for data in transit and at rest, strict access controls that limit who within our organisation can view your personal data, and regular security audits of our systems and processes. All payment transactions on the platform are processed through secure, encrypted channels, and we do not store your full payment card details on our servers — payment data is handled directly by our certified payment processing partners in accordance with applicable security standards. We maintain detailed logs of access to personal data within our systems, and any suspected security incident is investigated promptly by our security team with affected players notified in accordance with our obligations under Philippine data protection law. While we take all reasonable steps to protect your data, no online platform can guarantee absolute security, and we encourage all Filipino players to use strong, unique passwords for their pk10 account and to enable any additional security features available in their account settings. If you believe your account security has been compromised, you should contact our support team immediately so that we can take swift action to protect your account and personal information.
As a Filipino player, you have a number of important rights in relation to your personal data under the Philippine Data Privacy Act of 2012 and its implementing rules and regulations, and pk10 is committed to honouring these rights fully and promptly. You have the right to be informed about how your personal data is collected and used, the right to access a copy of the personal data we hold about you, and the right to request the correction of any inaccurate or incomplete information in your account records. You also have the right to request the deletion or blocking of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose for which it was collected or when you withdraw your consent and there is no other legal basis for processing. If you wish to exercise any of these rights, you can do so by contacting our support team, and we will respond to your request within the timeframe required by applicable law — typically within thirty days of receipt of a valid request. You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that your data privacy rights have been violated, and we will cooperate fully with any investigation by that authority. We take all data rights requests seriously and will never penalise you for exercising your rights under Philippine data protection law.
pk10 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law, including anti-money laundering regulations that require us to retain certain transaction records for a minimum of five years following the closure of an account. When your data is no longer required for any legal or operational purpose, we securely delete or anonymise it in accordance with our data retention schedule. Like most online platforms, pk10 uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse how Filipino players use the platform so that we can continue to improve it. Essential cookies are necessary for the platform to function correctly and cannot be disabled, but you can manage your preferences for non-essential cookies through your browser settings or through the cookie preference centre available on the platform. We do not use cookies to track your activity on third-party websites or to build advertising profiles about you, and we do not share cookie data with advertising networks. If you have questions about our use of cookies or data retention practices, the FAQ page provides additional guidance, or you can contact our support team directly for a more detailed explanation.
Common questions Filipino players ask about how their personal data is handled.
No — pk10 does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes, and this is a firm commitment that applies to all Filipino players on the platform. We only share your data with trusted service providers who help us operate the platform, such as payment processors and identity verification services, and all of these partners are contractually bound to handle your data securely and only for the specific purposes we have authorised. If you have concerns about how your data is being used, you can contact our support team at any time for a clear explanation, or visit the FAQ page for more information.
You can submit a data access or deletion request by contacting the pk10 support team directly, and we will process your request in accordance with the timeframes required under the Philippine Data Privacy Act of 2012. For a data access request, we will provide you with a copy of the personal information we hold about you in a clear and readable format. For a deletion request, we will remove or anonymise your data where we are not legally required to retain it — please note that certain transaction records must be kept for a minimum period under Philippine anti-money laundering regulations, and we will explain this clearly if it applies to your request. We will never charge you a fee for exercising your data rights, and we will never penalise you for making a request.
Yes — all payment transactions on pk10 are processed through encrypted, secure channels, and we do not store your full payment card or mobile wallet credentials on our own servers. Payment data is handled directly by our certified payment processing partners, who operate in accordance with the highest applicable security standards for financial data. Your account balance and transaction history are stored securely within our own systems with strict access controls, and this information is only accessible to authorised pk10 personnel who need it to manage your account or investigate a support request. If you ever notice an unauthorised transaction on your account, you should contact our support team immediately so that we can investigate and take appropriate action to protect your funds.
Yes — if you have previously given your consent to receive marketing communications from pk10, you can withdraw that consent at any time by updating your notification preferences in your account settings or by contacting our support team with a request to be removed from our marketing list. Please note that withdrawing your consent to marketing communications will not affect your ability to use the platform or receive essential account-related notifications such as transaction confirmations and security alerts, which are necessary for the operation of your account. We will process your opt-out request promptly and you should stop receiving marketing communications within a reasonable period after your request is confirmed. If you continue to receive marketing messages after opting out, please contact our support team so that we can investigate and resolve the issue as quickly as possible.
When you close your pk10 account, we will begin the process of deleting or anonymising your personal data in accordance with our data retention schedule, subject to any legal obligations that require us to retain certain records for a specified period. Under Philippine anti-money laundering regulations, we are required to retain transaction records for a minimum of five years following account closure, and we will retain only the data that is strictly necessary to comply with these obligations. Any personal data that is not subject to a legal retention requirement will be securely deleted or anonymised within a reasonable period after your account closure is confirmed. If you change your mind and wish to reopen your account within the retention period, you may be able to do so by contacting our support team, subject to our standard verification requirements. We will always be transparent with you about what data we are retaining and why, and you can contact our support team at any time for a full explanation of our data retention practices.
pk10 is built on trust. Every Filipino player on our platform deserves to know exactly how their personal information is handled — and to feel confident that it is protected at every step. If you have any questions about this Privacy Policy or your data rights, our support team is ready to help.